Order and return policy
- Last Updated: April 17, 2025
- Because adulting is hard enough without boring policies.
The Vibe Check (aka The Basics)
Okay fam, here’s the tea: we only accept returns if your item is actually damaged when it shows up. Like, torn, ripped, broken type of damage — not “I changed my mind” or “this red looks different on my screen.”
No cap — we drop accurate size charts and real product pics, so double-check before you click “buy now.” No do-overs if you ignore the homework.
What We'll Take Back (And What’s a No-No)
- We got you if:
- You report the issue within 7 days of receiving the product
- The item is fresh AF — no signs of use, tags still on, OG packaging intact
- We’re not accepting returns if:
- You picked the wrong size (we warned you)
- You thought the color would "hit different"
- It’s an accessory or a sale item (clearance = final, baby)
Shipping Drama — Who’s Paying?
- If the item came in broken like your last situationship:
- We’ll handle the return shipping process — no stress
- But you’ll still need to pay for the return shipping cost upfront
- If the item is fine and you’re just feeling indecisive:
Sorry, no returns
And if you send it back and there’s no real issue, you’ll need to pay the return shipping fee again if you want the product back
No refund unless shipping fee is paid — we run a brand, not a charity
Refunds — We’ll Send the Bag (If It’s Deserved)
Once we confirm you were right (and not just dramatic), we’ll hit you back with a full refund to your original payment method. Refunds are not issued as store credit — no gift cards, no coupons, just your money back.
Refunds usually drop in 7–10 biz days — depending on the bank and the universe.
Exchanges — Only If It’s Real
Only doing exchanges if your product was damaged on arrival.
- To qualify for a do-over:
- Report it within 7 days
- Drop that unboxing video
- Keep it in the original packaging, tags on — no funny business
- We’ll arrange the pickup, but you’ll cover the shipping cost
Shipping Policy — From Our Jungle to Your Door
- We pack your drip with love and hustle. Here’s how it goes:
- We ship across India using trusted partners
- Orders usually leave our HQ in 2–4 biz days
- You’ll get your stuff in 3–7 days, depending on where you live
- We’ll email you the tracking link so you can stalk your parcel
- Rain delays, courier goof-ups, and festivals might slow it down — bear with us, we’re not time travelers
Cancellation Policy — Blink and You’ll Miss It
Changed your mind? You’ve got 12 hours to cancel your order. That’s it. After that, it’s locked in.
Cancel from your Mr.Loofy account on the website
Or email us at commandcenter@mrloofy.com
Or call us at 7975464307
Refunds (if approved) drop in 7–10 days
You snooze, you lose.
Payment Policy — Secure AF
- We use Razorpay for all transactions. You can pay with:
- UPI
- Cards
- Wallets
- Net banking
Your info is encrypted and safe. No shady business, we promise.
How to Return Like a Pro
- If your item arrived wrecked, here’s what to do:
We’ll update this page if anything changes — and when we do, the new date will be shown up top.
No sneaky edits. No shady moves. Just transparency, the Mr.Loofy way
- Email us at commandcenter@mrloofy.com or call 7975464307
- Send us: Order number, The issue, A full unboxing video
- Wait for our go-ahead
- We’ll arrange the pickup and take care of the return — you just need to pay for the shipping
- After inspection, we’ll process your refund or send a replacement if it passes the vibe check
Global Gang — For Our International Homies
Same rules apply. But if you’re outside India, you gotta cover your own return shipping — we love you, but we’re not Santa.
Final Words (We Promise This is the End)
We’re Mr.Loofy — built different, not basic.
We believe in dope clothes, clear rules, and keeping things real.
If it’s our bad, we’ll fix it.
If it’s your bad, we’ll still fix it — because that’s how real brands roll.
Wow… you actually read till the end? You’re the real MVP.
Now go rock
